Facebook Messenger to Zendesk - Forwards the queries mentioned on Facebook Messenger by creating a support ticket on Zendesk | Leado
Leado - Facebook
Zendesk

Integrate Facebook Messenger to Zendesk

Connect Facebook and Zendesk for free. Using Leado, you can integrate them and run custom workflows.


Workflow Description

Forwards the queries mentioned on Facebook Messenger by creating a support ticket on Zendesk

If you want to capture the user queries on messenger bot for the criteria specified by you and act upon them, then this Flo is the right solution. It will create a support ticket on zendesk for the queries mentioned on messenger bot in real-time. This will help you and your team to act upon your users immediately.

Flo Working

  1. You create a new Facebook Messenger Bot on Leado
  2. Your audience answers the questions asked inturn submitting their queries
  3. Leado picks up the data and filters them according to your criteria
  4. Leado sends the filtered data to Zendesk by creating a support ticket in Zendesk

Usage and working

  • Test 1
    • Create a Messenger Bot on Leado. If you have a Messenger Bot created already, ignore this step.
    • Click on the Create campaign under FB Messenger displayed in the left side panel. In the Preview window, select your FB account and the page for which you want to create the botand click contiune. Now the Bot creation window will be shown where you have to click on Send a message.
    • Select the type of message pattern you want for your bot and fill all the required details. The Messenger bot should satisfy the filters selected by you while brewing the Flo. Eg: If your filter is: If Messenger contains Email Address, the bot on your Page MUST have an Email Address.
    • You will be able to see the data under created tickets in Zendesk system in less than a minute.
  • Test 2
    • Create a Messenger Bot on Leado. If you have a Messenger Bot created already, ignore this step.
    • Click on the Create campaign under FB Messenger displayed in the left side panel. In the Preview window, select your FB account and the page for which you want to create the botand click contiune. Now the Bot creation window will be shown where you have to click on Send a message.
    • Select the type of message pattern you want for your bot and fill all the required details. The Messenger bot should NOT satisfy the filters selected by you while brewing the Flo. Eg: If your filter is: If Messenger contains Email Address, the bot on your Page SHOULD NOT have an Email Address.
    • You will notice that the data does not get pushed under created tickets in Zendesk system

PPC

Keep up with your evolving marketing needs

Send automated communication to contacts from Facebook using integrations like Sendgrid

  • Send automated SMSes to contacts from Facebook using SMS integrations like Plivo
  • Save your incoming contacts from Facebook in a CRM like AgileCRM, Salesforce or Hubspot CRM
  • Segregate and re-target your Facebook contacts in the future
  • Connect contacts from Facebook with your core product directly using Webhooks

Power-Up your Marketing Operations

Act effectively on the segregated leads, and increase conversions.

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Real-time

You can process leads without a second of delay, and never lose a potential customer.

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Customizable

Filter your leads based on their responses, and forward to corresponding sheets.

Learn more about these integrations

  • Facebook

    Reach out to your prospects and get leads for your business with targeted ads using Facebook Lead Ads and Automate replies to incoming comments of your Facebook page

  • Zendesk

    Create Support Tickets

Integrate Facebook Messenger to Zendesk, and run custom workflows.

Forwards the queries mentioned on Facebook Messenger by creating a support ticket on Zendesk

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